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Drawn by a licensed architect STR Guest Messaging & Review-Request Pack · $12 Browse the collection
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Booking to review request, already written

Every guest message, sent at exactly the right moment.

Hosting runs on the same eleven messages, stay after stay — the booking confirmation, the door code the day before, the quiet mid-stay check, the checkout reminder, the review request. This pack has all of them pre-written in a warm, professional host voice: replace the blue example text with your property's details, delete the little tips, and save them wherever you send from — by hand, in your platform's saved replies, or pasted into any scheduling tool. A timing cheat-sheet tells you when each one goes out, and the review request is written to respect platform review policies: ask every guest, ask for honest, never offer anything for it.

Available soon See what's inside
Instant download · editable Word .docx (opens in Word & Google Docs) + a filled sample PDFTiming cheat-sheet · 6 lifecycle messages · thank-you + review request · 4 issue responsesAutomation-tool-agnostic — nothing depends on a specific app
STR Guest Messaging & Review-Request Pack cover

Never make
a guest ask.

The actual file

This is exactly what you download.

STR Guest Messaging & Review-Request Pack — the actual workbook, full size
How it works

Open it, make it sound like you, send on schedule.

A pre-written message library with the timing built in — you just swap in your details.

01

The whole lifecycle, written

Booking confirmation, pre-arrival info a week out, check-in details the day before, a check-in-day hello, a mid-stay check, and checkout instructions the night before — each with its send time on the template.

02

The timing cheat-sheet

One page that says when each message goes out and why that moment matters. It works whether you send by hand or paste the templates into any scheduling or automation tool.

03

The review request, done right

The post-stay thank-you asks every guest for an honest review — no gating, no incentives, no pressure — and invites direct feedback alongside it. A compliance box explains the rules so your edits stay inside them.

04

Calm answers for hard moments

Four issue responses hosts actually need: something broke, the late-checkout ask (a yes and a graceful no), the noise complaint, and a refund-request holding reply that buys you time without promising anything.

05

Blue means yours

Every field to personalize is a blue [example] — realistic sample text you overwrite, not blanks you stare at. Italic tips explain each template's job, then get deleted.

06

Fewer questions, better stays

Every message answers the question the guest was about to type. That's the whole system — problems surface while they're fixable, and guests never wonder what happens next.

What's inside

One editable file. Twelve templates. Ready in a sitting.

  • Editable Word template (.docx)An 8-page, designed message library you edit in Microsoft Word or Google Docs. Blue example text marks every field to replace; italic tips guide you and then get deleted.
  • The templatesWhen-to-send-what cheat-sheet · booking confirmation · pre-arrival info · check-in details · check-in day hello · mid-stay check-in · checkout instructions · post-stay thank-you + review request · maintenance problem · late-checkout yes/no · noise complaint · refund-request holding reply.
  • A filled sample PDFA completed example (The Blue Heron Cottage) so you can see how the finished messages read before you customize your own — and it pairs with our STR Guest Welcome Book sample property.
  • Platform-compliance notesThe review-request page carries a plain-English policy box: ask every guest the same way, never offer anything for a review, ask for honest — and check your platform's current rules, because they change. Independent — not affiliated with Airbnb or VRBO.
Inside STR Guest Messaging & Review-Request Pack
Get it now
$12 · one-time

STR Guest Messaging & Review-Request Pack

$12, once. Piece five of the STR Host Ops Pack — pairs with the STR Income & Expense Tracker, the Supplies & Restocking Tracker, the Turnover Checklist, and the Guest Welcome Book. The welcome book answers questions inside the house; this pack answers them everywhere else.

Available soon
Instant download · Personal/single-business license (use for your own properties) · Editable Word + sample PDF · A communication tool, not legal advice · Independent; not affiliated with, authorized by, or endorsed by Airbnb or VRBO.
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